Online Store Terms and Conditions

Last updated: 2/09/2025

Welcome to Grain and Groove (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website and services, including any purchases made through our online store.

By accessing or using our website and purchasing from us, you agree to be bound by the following terms.

1.⁠ ⁠About Us

We are a bespoke furniture and wooden wares company based near Edinburgh, Scotland. We design and create handmade furniture and wooden homeware items including, but not limited to, candlesticks, matchboxes, vases, and incense holders.

2.⁠ ⁠Products and Natural Variation

All of our products are made from natural wood, which means that each piece will have its own unique characteristics, such as grain pattern, texture, knots, and colour tone. These natural variations are not defects but part of the charm and individuality of each item.

Please note:

Product images are representative and may differ slightly from the item you receive.

We do not guarantee exact uniformity between pieces.

3.⁠ ⁠Product Care

Wood is a natural and evolving material. To maintain the quality and longevity of your wooden piece, we advise the following:

Keep products away from direct sunlight and sources of heat to avoid warping or discolouration.

Reapply the appropriate wood finish periodically, depending on usage and environment.

Avoid prolonged contact with water or damp environments.

Failure to follow care guidelines may impact the product’s appearance or performance over time.

4.⁠ ⁠Orders and Payment

All prices are listed in GBP (£). Payment must be made in full at the time of purchase. We accept major debit and credit cards via our secure checkout system.

We reserve the right to cancel or refuse any order at our discretion, for reasons including product unavailability or pricing errors.

5.⁠ ⁠Shipping and Delivery

We currently ship across the UK. Shipping times and costs will be provided at checkout. Please ensure that your delivery information is accurate.

Once items are dispatched, delivery times are subject to postal or courier services and are out of our control. We are not liable for delays once an item has left our premises.

6.⁠ ⁠Returns and Refunds

Due to the bespoke and handmade nature of our products, returns are only accepted for items that arrive damaged or defective.

To request a return:

Items must be returned in original condition and packaging.

Refunds will be issued upon receipt and inspection of the returned item. We reserve the right to deny returns that do not meet these conditions.

7.⁠ ⁠Mailing List and Communication

By subscribing to our mailing list, you agree to receive occasional updates, product news, and event information from us. You may unsubscribe at any time via the link in our emails.

We comply with UK GDPR regulations and will not share your personal data with third parties without your consent. For more, see our [Privacy Policy].

8.⁠ ⁠Intellectual Property

All content on this website, including images, text, product designs, and branding, is the property of [Your Business Name] and may not be used or reproduced without our written permission.

9.⁠ ⁠Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid for the product in question.

10.⁠ ⁠Governing Law

These Terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

11.⁠ ⁠Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised terms.

If you have any questions, please contact us at:

Teamgrainandgroove@gmail.com

Privacy Policy

Last updated: 02/09/2025

Grain and Groove (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website, place an order, or sign up for our mailing list.

1.⁠ ⁠Who We Are

We are a small business based near Edinburgh, Scotland, offering bespoke furniture and handmade wooden wares. Our website and services are intended for users within the United Kingdom.

2.⁠ ⁠Information We Collect

We collect personal data that you voluntarily provide when:

Placing an order (e.g., name, address, email, payment information)

Contacting us via forms or email

Subscribing to our mailing list (e.g., name and email address)

We may also collect limited technical data (such as IP address, browser type, and device information) to help us understand how our website is used, improve our services, and ensure site security.

3.⁠ ⁠How We Use Your Information

We use the data we collect for the following purposes:

To process and deliver your orders

To communicate with you regarding purchases or inquiries

To send you updates and marketing emails (only if you opt-in)

To improve our website and customer experience

To comply with our legal obligations (e.g., tax records)

We will never sell or rent your personal information to third parties.

4.⁠ ⁠Mailing List and Marketing

If you subscribe to our mailing list, we will send occasional newsletters and updates about new products, events, or special offers.

You can unsubscribe at any time using the link provided in every email, or by contacting us directly.

5.⁠ ⁠Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

Contractual necessity: To fulfil orders and provide services.

Consent: For marketing communications and mailing list sign-ups.

Legal obligation: To retain records for tax and accounting.

Legitimate interest: To improve our website and services.

6.⁠ ⁠Data Storage and Security

We store your data securely using trusted third-party platforms and take reasonable steps to protect it from loss, misuse, or unauthorised access.

Payment details are handled securely by our payment processor and are not stored by us directly.

7.⁠ ⁠How Long We Keep Your Data

We retain your data only as long as necessary to fulfil the purposes described above, or as required by law. For example:

Order records: kept for 6 years for tax purposes

Mailing list: until you unsubscribe

8.⁠ ⁠Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Withdraw consent to marketing at any time

Object to or restrict how we use your data

File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated

To exercise any of these rights, contact us at: [Your Email Address]

9.⁠ ⁠Cookies

We may use cookies or similar technologies to improve your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.

10.⁠ ⁠Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.

For questions or concerns about your privacy, contact us at:

Teamgrainandgroove@gmail.com